Elaris Real Estate (referred to as “Elaris,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and all individuals who interact with our services in Dubai, UAE. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable UAE laws, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, and other relevant regulations set forth by the Dubai Land Department (DLD) and the Real Estate Regulatory Agency (RERA).
By engaging with Elaris Real Estate, whether through our website, in-person consultations, or other communication channels, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect various types of personal information from you, depending on your interaction with us. This may include:
- Contact Information: Name, email address, phone number, postal address.
- Identification Information: Passport details, Emirates ID, visa information, nationality, and other identification documents required for property transactions in Dubai (e.g., for KYC and anti-money laundering purposes).
- Financial Information: Bank account details, income details, financial eligibility for property purchase/rental, and other financial data relevant to transactions.
- Property Preferences: Details about your property interests (e.g., desired location, property type, budget, size, amenities).
- Transaction Information: Information related to property viewings, offers, sales agreements, lease agreements, and other transaction details.
- Website Usage Data: IP address, browser type, device information, pages visited, time spent on our website, and referring website addresses collected through cookies and similar tracking technologies.
- Communication Data: Records of your communications with us, including emails, calls, and chat messages.
- Other Information: Any other information you voluntarily provide to us.
2. How We Collect Your Information
We collect personal information through various means, including:
- Directly from You: When you fill out forms on our website, register for an account, inquire about properties, sign up for newsletters, communicate with our agents, or enter into agreements with us.
- Through Our Website: Automatically collected data through cookies, log files, and other tracking technologies when you visit and interact with our website.
- From Third Parties: We may receive information from third-party partners involved in real estate transactions (e.g., developers, other brokers, financial institutions, legal advisors) or from publicly available sources, always in compliance with applicable laws.
- Public Registers: Information obtained from public registers maintained by the Dubai Land Department or other relevant authorities for verification and transaction purposes.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Real Estate Services: To facilitate property sales, purchases, rentals, and management; to respond to your inquiries; to provide information about properties that match your preferences; and to assist with the entire transaction process.
- To Manage Your Account: To create and manage your user account (if applicable) and provide you with access to our services.
- To Fulfill Legal and Regulatory Obligations: To comply with UAE laws and regulations, including anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and reporting obligations to authorities like the Dubai Land Department.
- For Communication: To send you updates, relevant property listings, marketing materials, and other information that may be of interest to you. You can opt-out of marketing communications at any time.
- To Improve Our Services: To understand your needs, personalize your experience, analyze trends, and enhance our website, services, and overall customer experience.
- For Security and Fraud Prevention: To protect our services and users from fraudulent or illegal activities and to ensure the security of our systems.
- For Business Operations: For internal administrative purposes, such as data analysis, auditing, and record-keeping.
- In Case of Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you if your information is transferred or becomes subject to a different privacy polic1y.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with the following categories of recipients, strictly for the purposes outlined in this Privacy Policy:
- Service Providers: Trusted third-party service providers who assist us in operating our business and providing our services, such as legal advisors, financial institutions, marketing agencies, IT support, and data analytics providers. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Dubai Land Department (DLD) and RERA: As required by law and for property registration and transaction purposes.
- Developers and Property Owners: To facilitate property viewings, negotiations, and transaction processes.
- Potential Buyers/Tenants or Sellers/Landlords: To facilitate property transactions, always with your consent where required.
- Law Enforcement and Government Agencies: If required by law, regulation, court order, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Professional Advisors: Such as auditors, lawyers, and consultants, for professional advice and compliance purposes.
- Affiliates: Within the Elaris Real Estate group of companies, for business and operational purposes.
5. Data Security
We implement robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes:
- Using secure servers and encryption technologies to safeguard sensitive data.
- Implementing strict access controls to personal information.
- Regularly reviewing and updating our security practices.
- Training our employees on data protection and privacy.
While we strive to protect your information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and the nature of our relationship with you.
7. Your Rights
In accordance with UAE data protection laws, you may have the following rights regarding your personal information:
- Right to Access: Request access to the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal information.
- Right to Deletion: Request the deletion of your personal information under certain circumstances.
- Right to Restriction: Request the restriction of processing your personal information under certain circumstances.
- Right to Object: Object to the processing of your personal information under certain circumstances, particularly where processing is based on legitimate interests or for direct marketing.
- Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 9. We may require you to verify your identity before fulfilling your request.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Elaris Real Estate
+(084) 123 – 456 88
